Refund and Return Policy
At LUCKY’S VOGUE, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free refund and return policy. Please read the following guidelines carefully to understand the process:
- Eligibility for Returns:
You may initiate a return within 7 days from the date of delivery.
The product must be unused, in its original condition, and with all original tags and packaging intact.
- Return Process: To initiate a return, follow these steps: a. Contact our Customer Support Team: Send an email to luckysvogue7@gmail.com . Please provide your order details and reason for the return. b. Wait for Authorization: Our customer support team will review your request and provide you with further instructions, including a return authorization number (RMA) if applicable.
- Packaging and Shipping:
Pack the product securely to prevent damage during transit.
Include all original packaging, tags, and accessories.
Clearly mark the RMA number (if provided) on the outside of the pack
Ship the item to the address provided by our customer support team.
- Return Shipping Costs:
If the return is due to a defective or damaged product, we will cover the return shipping costs.
For other reasons, such as change of mind or wrong size, the customer is responsible for return shipping costs.
- Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Refunds will be issued using the original payment method used for the purchase.
Please allow up to 7 business days for the refund to be processed and reflected in your account.
- Non-Refundable Items:
Certain items are non-refundable, personalized or customized products, and final sale items.
- Exchanges:
If you wish to exchange your item for a different size or color, please follow the return process, and then place a new order for the desired item on our website.
- Damaged or Defective Products:
In the case of receiving a damaged or defective product, please contact our customer support team immediately. We may request images or other information to assess the issue and offer a resolution.
- Cancellation Policy:
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not been processed for shipping.
- Limitations:
Our return policy is applicable to purchases made directly from the https://luckysvogue.com/ website. If you purchased our products from a third-party retailer, please follow their return policy.
11.TO AVOID CONFLICTS
TO avoid misunderstanding and conflicts kindly make a video at the time of opening your parcel in case you receive damaged or wrong product. This will help us more to provide you better service.
12.PROCESS
At LUCKY’S VOGUE, customer satisfaction is our top priority! If you’re not completely satisfied with your purchase, here’s how our return and exchange process works:
Return Eligibility:
Returns accepted within 3 days of delivery.
Items must be unworn, unwashed, and in their original packaging with tags attached.
Final sale items are non-returnable.
How to Initiate a Return:
Contact Us: Email us at luckysvogue7@gmail.com to request a return authorization.
Pack Your Item: Include your order number and reason for return. Ensure the item is securely packaged.
Return will be initiated with in 3 to 7 business working days.
The delivery partner will collect the return product if approved from our team and refund will we processed.
Refund Process:
Once we receive your return, we’ll inspect the item.
Refunds will be processed within 7-10 business days to your original payment method.
Please note that shipping costs are non-refundable.
Exchanges:
Exchanges for a different size or color can be made within 30 days of receipt.
To exchange an item, initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or full refund.
Thank you for choosing https://luckysvogue.com/ We’re here to help if you have any questions or need assistance with your return or exchange.
Please note that LUCKY’S VOGUE reserves the right to reject a return if it does not meet the above-mentioned criteria or if we suspect abuse of our return policy.
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our Customer Support Team. Thank you for shopping with LUCKY’S VOGUE
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